Effective Date: 01/November/2025
Company: Tralog Services Pvt. Ltd.
Email: info@tralogservices.com
Contact: +91-8055232462
1. Introduction
At Tralog Services Pvt. Ltd., we value your privacy and are committed to protecting your personal information.
This Privacy Policy describes how we collect, use, store, and protect your data when you subscribe to our CNG Station Updates Subscription Plan or interact with our services through WhatsApp, website, or mobile platforms.
By subscribing or using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full Name
- Mobile Number
- Email Address
- Location or City (for nearby CNG updates)
- Payment details (through secure payment gateways)
b. Technical Information
- Device information (model, operating system, browser type)
- IP address and time zone
- Usage data (when and how you interact with our service)
c. Partner/Contributor Data
If you are a data partner providing CNG station updates, we may collect your:
- Name and business details
- Contact information
- Submitted data logs (for verification and performance tracking)
3. How We Use Your Information
Your information is used to:
- Provide accurate CNG station availability and pricing updates
- Improve service accuracy and user experience
- Process your subscription payments securely
- Send service notifications and updates via WhatsApp or Email
- Respond to customer support requests
- Maintain service reliability and prevent fraud
We do not sell, rent, or trade your personal information to third parties.
4. Data Sharing & Disclosure
We may share data only in the following situations:
- Service Providers: With trusted third-party vendors for payment processing, messaging, or analytics — under strict confidentiality agreements.
- Legal Requirements: When required by law or governmental authorities.
- Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred under the same privacy commitments.
5. Data Security
We implement advanced encryption, access control, and regular audits to ensure your information remains safe.
All payments are processed through secure, PCI-DSS compliant gateways.
Despite our best efforts, no system is completely secure, and you acknowledge that you share data at your own risk.
6. Data Retention
We retain your information only as long as necessary to:
- Provide the subscribed service
- Comply with legal obligations
- Resolve disputes and enforce our agreements
Upon cancellation or termination of the subscription, user data may be retained for up to 90 days before being permanently deleted.
7. Your Rights
You have the right to:
- Access your personal information
- Request correction or deletion of your data
- Withdraw consent to data processing
- Opt out of promotional messages at any time
To exercise your rights, please email us at privacy@tralogservices.com.
8. Cookies & Tracking
If using our website or mobile app, we may use cookies or similar tracking tools to improve functionality and understand usage trends.
You can manage or disable cookies through your browser settings.
9. WhatsApp Communication Policy
By subscribing to our service, you consent to receiving updates, alerts, and notifications via WhatsApp Business Messaging.
You may opt out anytime by replying “STOP” to our number.
We strictly follow WhatsApp Business API compliance and do not share chat data with third parties.
10. Third-Party Links
Our service may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to read their privacy policies separately.
11. Policy Updates
We may revise this Privacy Policy from time to time.
Any updates will be reflected on our website and notified through our official WhatsApp or email channels.
12. Contact Us
For privacy-related concerns, please contact:
Privacy Officer
Tralog Services Pvt. Ltd.
📧 privacy@tralogservices.com
📞 +91-8055232462
📍 Nagpur, Maharashtra, India